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Adventure Shack, South Brisbane

Unit 4, 1422 New Cleveland rd, QLD

Ph:07 3823 3520

info@adventureshack.com.au

 

HOURS:

OPEN BY APPOINTMENT 

CLOSED SUNDAYS 

FREQUENTLY ASKED QUESTIONS

Contact Information:

Business hours Phone: 07 38233520

After hours phone: (emergency only) 1300 416 133

After hours email: info@adventureshack.com.au

Roadside assistance: 1300 416 133

“ElecBrakes”  electric brake controller assistance: 1300 516 248 

HIRE AGREEMENT:

All the conditions in the below information are part of the hire agreement plus all the conditions listed here: 

HIRE CONTRACT

 

OUR DEPOTS ARE OPEN BY APPOINTMENT ONLY AND ARE CLOSED ON SUNDAYS. Please use the above contact emails if you require assistance or have an enquiry. 

 

 

PICK UP AND DROP OFF TIMES: we charge per night not per day

Standard pick up times: Monday-Friday are between 3pm and 4.30pm

Standard pick up times Saturday: between 9am and 11.30pm, NO EARLY PICKUP FEE REQUIRED

NO PICK UPS ON SUNDAYS

 

Standard drop off times Monday- Saturday are between 9am and 11am

NO DROP OFFS SUNDAYS 

 

IF YOU NEED TO PICK UP OR DROP OFF OUTSIDE THESE HOURS, PLEASE SELECT THE EARLY PICK UP OR LATE DROP OFF IN THE ADDITIONAL PRODUCTS SECTION ON THE BOOKING PAGE

 

DROP OFF TIMES SATURDAY ARE STRICTLY 9AM-12PM

 

DELIVERIES:

Adventure Shack does offer deliveries up to 300kms from our Chandler or Chermside depot. The charge for this service is $1.5 per Km. The delivery distance is calculated for drop off and collection. I.e. If the delivery destination is 100kms then the charge would be $300. The fee does also include set up and pack up of the van at your chosen destination. We do also offer deliveries to Fraser and Stradbroke islands, these do incur extra fees to cover the cost of the ferry. Please also note that delivery is subject to the availability of drivers.

WHAT DOES THE SERVICE FEE COVER?

The service fee includes electric brake controller, towing mirrors, gas for the Rv and a standard clean

IT DOES NOT COVER MUD OR SAND COVERED RV'S, OR TOILETS BEING EMPTIED  If you do not want to clean the sand/mud off the exterior (including the underbody) you can opt to pay the $99 "clean the van for me" option

If you do not want to empty the toilet either you can opt to pay the $199 "clean the van for me including toilet"

VANS RETURNED WITH MUD/SAND ON THEM OR UN EMPTIED TOILETS WILL BE CHARGED THE EXTRA FEES

 

WHAT DOES THE BOOKING FEE COVER?

The booking fee is charged by Camplify, it covers insurance, road side assistance and 24hr help line

 

PLEASE NOTE BOTH SERVICE AND BOOKING FEES ARE NON NEGOTIABLE

 

INSURANCE:

All our Rv's are comprehensively insured and if designed to do so, are insured for some off road use. Please note our policy does not cover under body damage caused from off road use.

You can view our PDS here: https://d38b8me95wjkbc.cloudfront.net/assets/pdfs/rentsure_premium_member_pds_fsg-3a4e5b86048b2dac041e174e32ed56831892429cc741f1d9c819d460bd953ef0.pdf

The minimum age to tow or drive any of our Rv's is 25

The standard insurance excess if you need to make a claim is $1500 however there are options for a reduction of this cost at booking

Break downs: 

 

While all our Rv’s are serviced on a regular basis, on rare occasions mechanical malfunctions can occur. All of our Rvs have Australia wide road side assistance. If you experience any mechanical issues you MUST stop and contact our roadside assistance team for help. Do not continue to travel as this may cause further damage and put yourselves in danger.

 

Off Road Trips: 

 

While many of our Rv’s are allowed to be taken on off road trips, there are some additional requirements that must be considered. All off road trips must be pre approved beforehand. 

 

 

We class off road as gazetted unsealed road, unsealed tracks to gain access to camp sites. We do not allow our Rvs to be taken on heavy off road tracks, mud tracks or to Cape York. 

 

While our Off Road Rv’s have been fitted with off road or semi off road suspension, tyres and with stone guards, which will help protect the Rv all damage caused from corrugations, rocks, trees and scrub will be the responsibility of the hirer. 

 

The hirer must asses the chosen route and decide weather it is safe to proceed. Outback tracks can constantly change and sometimes it may be assessed that it is not suitable to proceed without causing damage or danger to the vehicle and Rv. Whilst we understand you may have plans to get to a certain destination or event, please note damage caused by choosing to proceed through unsuitable tracks will be fully charged to the hirer. 

 

Please note while our insurance does cover off road use, it does not cover underbody damage whilst off road. You can view the PDS here: https://d38b8me95wjkbc.cloudfront.net/assets/pdfs/rentsure_premium_member_pds_fsg-3a4e5b86048b2dac041e174e32ed56831892429cc741f1d9c819d460bd953ef0.pdf

 

It is also important to note, our roadside assistance does not apply to non gazetted roads this means if there is a breakdown regardless of it being the fault of the hire rv or the tow vehicle, the hirer is fully responsible for any cost of recovery

Corrugated roads:

Traveling on corrugated roads can be very hard on vehicles and equipment, several precautions must be taken:

 

  1. Slow down!, travelling at high speed causes high amount of damage both through rock strikes to the Rv, Underbody damage to pipe work and gas fittings, suspension and tyres. Depending on road conditions you may need to travel as slow as 40km per hour. Internal doors and draws falling off, rubbing marks on internal fittings, broken electric brake cables and broken underbody pipe work cause form travel on corrugated roads are not faults of the Rv and will be charged to the hirer for repair. 

  2. Tyre pressure, you may need to deflate your tyres on both the vehicle and Rv this may be between 25-30 psi depending on how rough the terrain is. 

  3. On coming traffic, particularly road trains!, they will not move over for you!! you will need to slow right down and move over to let them through. Take extra care not to swerve suddenly as this may cause you to loose control. 

  4. Dust, can cause very limited visibility, again slow down! and maintain a safe distance between vehicles, sometimes 30-40 meters. Whilst traveling on dusty roads, it is recommended that you cover the vents for the Rv, this will assist greatly with keeping the inside clean, you can use contact to do this. Please do not cover the fridge vent if you are operating it whilst underway. 

 

 

 

 

 

Additional cleaning requirements for off road use: 

  1. all cupboards and openings to be fully cleaned of all dust

  2. all awings and pop outs to be fully cleaned of dust

  3. exterior of Rv to be fully cleaned of dust, this may take several washes

  4. underbody of Rv to be fully washed and dust removed, again this may take several washes. 

 

Suggested additional equipment for off road trip:

Contact to cover vents for dust prevention 

Compressor

Air deflator

Tyre repair kit

Recovery Kit

CB Radio

Socket set

Spanner set

Screw driver set

Hammer

Additional water

 

 

 

Beach Trips: 

 

While many of our Rvs are able to be taken to beach destinations there are some additional precautions that must be taken. Please note all beach trips must be pre approved before travel. Alway plan extra time for return to ensure you are not late back, this may mean you need to book extra time for your trip

 

Please note while our insurance does cover beach use, it does not cover underbody damage whilst off road. You can view the PDS here: https://d38b8me95wjkbc.cloudfront.net/assets/pdfs/rentsure_premium_member_pds_fsg-3a4e5b86048b2dac041e174e32ed56831892429cc741f1d9c819d460bd953ef0.pdf

 

It is also important to note, our roadside assistance does not apply to non gazetted roads this means if there is a breakdown regardless of it being the fault of the hire rv or the tow vehicle, the hirer is fully responsible for any cost of recovery

 

 

  1. Slow Down!, soft sand can cause less control and swaying. Keep your speed down to avoid having an accident

  2. Tyre Pressures: You should always lower your tyre pressures in both the vehicle and rv, this will assist with getting more tread on the sand and reduce your chance of being stuck. We usually recommend around 16-20 psi depending on how soft the sand is.

  3. Water Crossings: Always test depths of water crossing before entering. If the water level comes up above the height of the Rv door, or if there are high currents, Do not cross

  4. Tide Times: Alway plan your trip around tide times, we do not recommend travelling on the beach 2 hours either side of High tide. If you become stuck, you may not have time to get out and may loose both your vehicle and the Rv. 

 

Additional Cleaning Requirements For Beach Use: 

  1. Rv must be cleaned out of all sand, this includes under all cushions and mattresses

  2. Rv exterior should be fully washed to remove all sand

  3. Underbody should be fully washed, including all stabiliser legs, pipe work and chassis frame

 

 

Suggested additional equipment for beach trip:

Compressor

Air deflator

Recovery Kit

CB Radio

Recovery Tracks

 

 

 

3 Way Fridges: 

If your Rv is fitted with a 3 way fridge (mostly in Caravans and pop top campers) there is few things you will need to know: 

 

  1. Cooling times: Whilst 3 way fridges are very energy efficient, they are very slow to cool down. You may have to wait up to 5 hours for the fridge to cool down. Using Ice blocks can assist with getting the fridge to temperature. 

  2. Have the Rv Level: 3 way fridges work most effectively if the Rv is level

  3. 12v use: the fridge will only operate on 12v if your vehicle is fitted with either an Anderson plug or a 12 pin plug with auxiliary power, this is dependant on which Rv you have booked, please call our office if you would like more information on this.

 

Roll out awnings:

The roll out awnings on our Rvs are very easy to set up, our staff will show you how on collection. They are however easily damaged in bad weather. If your experience storms or high winds, we highly recommend rolling them up. Damage cause due to weather will be charged to the hirer. 

 

 

 

Airconditioner: 

If your Rv is fitted with an air conditioner please note, the Rv must be connected to a 240v power source for it to work. 

The heat function on the air conditioners is not designed for extreme cold, once the temperature is below 5 degrees, the heater may not work as efficiently 

 

We do have a limited amount of Generators available for hire, however they are very popular so it is recommended you book them in advance. If you plan to use your own generator, you will need at least a 3kva to be able to power the air conditioner. 

All our Generators only take 91 unleaded fuel. 

 

Solar Systems:

Most of our Rv’s are fitted with either roof mount or portable solar panels, these are of great assistance while staying at unpowered sites. While they will help keep your batteries topped up there are a few things that will assist.

 

  1. If you have a 12v fridge in your Rv (i.e Waeco), don't set the unit too cold, we recommend 4 degrees, this way the compressor is not having to run as much and therefore saving power. 

  2. If you have a 3 way fridge in your Rv, run it on the gas setting

  3. During the day don't leave electrical items running unnecessarily, this will help conserve power. 

  4. During cloudy days try to minimise the use of 12v, as the solar will be producing less power

  5. Dont let the water pump keep running, while most of the Rv’s have pressure regulated pumps, on occasion they will continue to run. Turning them off at the switch will ensure they do not flatten your battery. 

  6. Solar system will not run any power points, these will only work if you are connected to 240v power. 

 

Hot water units:

If your Rv is fitted with a hot water unit, there are 2 different settings, it can be run off either gas or 240v power. Our staff will show you how to select the setting depending on where you wish to travel.

When wanting to use the hot water you will need to have either the mains water connected or the water pump on, the unit needs to fill a boiler tank before it can heat the water. It can take up to 15 minutes before the water will be hot. In cold weather, the burner may not be able to keep the temperature up for long periods of time. You may need to wait between showers to allow the boiler to reheat. 

If your Rv is fitted with a Trauma Rapid (written on the switch) sometimes the burner will not light on the first try. If the red light comes on and stays on the burner has not lit. Flick the switch to the off position and then on again, repeat this process until the burner lights. 

 

 

 

 

 

Pop up/ wind up Campers: 

If your Rv is a pop up/ wind up camper (i.e Jayco swan, eagle, swift,) there are some additional precautions you will need to take. Our staff will show you how to set up the camper on collection but these are the most important notes: 

 

  1. Never wind up with catches still on: Doing so can either bend the lifting mechanism causing the roof to jam in the up position or can break the lifting cables, stopping the roof to be lifted. Both these issues are not able to be repaired on site and will be charged to the hirer. 

  2. Never overwind the roof up: there is a lifting guide cable on the rear passenger side corner, it will tighten to the correct height. Do not try to continue winding and doing so can snap the cables and cause the roof to drop. 

  3. Always us the safety poles: there are 2 safety poles supplied to prevent the roof collapse in the unlikely event the lifting system fails. Staff will show you how to install these on collection. 

  4. Never put weigh on the beds without the supports fitted: these campers are supplied with 2 bed supports for each bed, staff will show you how to fit these on pick up. If weight is put on these bed ends before the supports are in, you can bend the bed rails, this will stop the beds being put away at the end of the hire. 

 

Pop top caravans and wind up campers:

It is extremely important that all the roof latches are clipped down for transit. Failure to do so can cause the roof to pop up during transit. 

Always make sure you are not distracted during pack up as you may forget to clip them all down

 

 

We thank you for your time in going through our information page, if you have any questions please feel free to contact us